Cannot pair wifi smart switch
We bought a house with a GE Smart Connection Center integrating cameras on security system, home theater and audio throughout the house, as well as internet and telephone. Seller would not tell us who installed and we are having a difficult time locating a professional that can help us get it up and running so we can fully utilize. Copper or GE SmartConnect™ Refrigerator Tubing kit is recommended. Needs ¼' outer diameter to connect the refrigerator to the water supply. If using copper, be sure both ends of the tubing are cut square. DO NOT connect icemaker to a hot water line. Other Information.
Joshua
I just bought six Sonoff wifi switches but I can't get them to work. When I try and pair with the Sonoff I get the 'incorrect password' message. I am using 12345678. Or it accepts the password and connects to the Sonoff itead wifi for a few seconds and then disconnects.
I have tried with two of the switches and get the same problem. I have looked at the itead guide and FAQs. I have raised a help ticket but am not getting a response. Can anyone help or give me advice?
- On the GE connection center there should be incoming Ethernet port to get the Internet. If you have the Ethernet port on the connection center then you can connect the wall connection to the connection center. In connection center manual, Ethernet port is available only for the Gold and platinum series of GE connection center.
- On the GE connection center there should be incoming Ethernet port to get the Internet. If you have the Ethernet port on the connection center then you can connect the wall connection to the connection center. In connection center manual, Ethernet port is available only for the Gold and platinum series of GE connection center.
Kay Behrens
Joshua
Kaatz
Martin
You have a iPhone or android? With android, you do not connect directly to the itead-wifi.
If you have iPhone: the itead-wifi is only for pairing. The ewelink-app sends the name+pwd of your wifi to the sonoff device using the itead-wifi for a few seconds. When this is done, the itead-wifi is no longer used.
Lacko Illustration
The EWeLink App says that the onboard WiFi network name is ITEAD-******' and the password is '12345678' but I can't seem to get my phone to see the switche's WiFi network. Not sure if the switches plastic housing is interfering with the broadcasting of the WiFi network.
In an attempt to enter the WiFi network manually in my WiFi settings I opened the switch's plastic housing in hopes of finding the WiFi network name. To my surprise I did find the name printed on the label (see photo). I know the default password is '12345678' however I don't know what kind of security the switch has, WEP, WPA, WPA2, etc... Even if I had this information I'm not sure if I would be able to connect.
Any additional help would be greatly appreciated in helping me make a WiFi connection to these switches. As I mentioned above I have one of these switches working but not any of the other three.
Viktar Miliuk
I have similar issue as well. I bought the wi-fi switch here: https://www.aliexpress.com/snapshot/0.html?orderId=501490709660730&productId=32696290639
I'm trying to pair the switch with my Android 4.4.4 smartphone but the pairing fails with 'Communication process error', see the screenshot: https://www.screencast.com/t/NWWgF6xQ
When I try to pair the device manually using '12345678' password - the switch does not accept the password, the impression is that the password is not correct.
Can someone help with this?
Lacko Illustration
I too am not getting the password to work. At first I wasn't able to get my phone to even see the switch's wifi network but now I can't get it to accept the password. I've tried three different iPhones (4s, 5 and 6s Plus) and none of them will accept the password. It just says unable to join the network. I do however know the password works because I activated 1 switch but the other 4 switches I have don't work right. Not sure why it won't activate any other switches.
One thing I've tested is to see if I could pair the device with my phone while logged out of my EWeLink account in the phone's app. When I attempted to do this I received a message under the switch's wifi network name (in orange) 'No Internet Connection'. I assume I am receiving this message because the app isn't logged into my account. When I log into my EWeLink account and try it again that 'No Internet Connection' message goes away. I do however get the switch's wifi network name to show up in my wifi list but the '12345678' password isn't working.
I am also trying to pair the switch while holding my phone right next to the switch. Both my phone and the switch are right next to the wifi router and my wifi connection to my network shows a fully healthy wifi connection.
I've considered deleting my connection to my 1 switch that works but I'm afraid that I won't be able to make the connection again.
Viktar Miliuk
Ge Security Smart Connection Center
Hi Lacko Illustration, thank you for the update.
As I understand, when the switch is in 'pairing' mode (when the green led is blinking), it becomes a wi-fy hot-spot broadcasting its SSID like 'ITEAD-******', so, a smartphone should be able to connect to this 'ITEAD-******' wi-fy network directly using the default password '12345678'. Did you tried this with the switch that you was able to pair? I mean, try to connect your smartphone with your correctly working switch directly, not via EWeLink app. I.e. when the switch in pairing mode, just try to connect to 'ITEAD-******' wi-fy network using '12345678' password. I assume you will be able to do this. If I'm right then it means that the rest your 3 switches, as well as mine one, have a defect.
Lacko Illustration
Viktar Miliuk
Ge Smart Connection Center Panel
Yes, I'm sorry, my previous link is not correct indeed.
I've bought the switch here: https://www.aliexpress.com/item/2016-New-Popular-switch-Sonoff-Intelligent-WiFi-Wireless-Smart-DIY-Switch-For-MQTT-COAP-Android-IOS/32696290639.html
Lacko Illustration
https://www.aliexpress.com/item/Sonoff-Smart-Home-Remote-Control-Wifi-Switch-Smart-Home-Automation-Intelligent-WiFi-Center-for-iOS-Android/32770013226.html?spm=2114.13010608.0.0.CO3ZUG
Lacko Illustration
I tried pairing the switch both ways and still no connection. See photo.
Ivan Urrutia
Ge Smart Connection Center Manual
Gal Boaz
Ge Smart Switch Support
I Have two devices, one was Paired ok and the other does not conect whatsoever i do... it will conect directly to the phone with the PW, but will not pair to App..